Introduction

Hi there! This website, http://www.lesleyoconnornaturopath.com.au, is owned and operated by Lesley O’Connor trading as Lesley O’Connor Naturopath, ABN: 90590357260. If you have any questions or need further information, please contact: 

Lesley O’Connor at hello@lesleyoconnornaturopath.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. 

When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my products and naturopathic consultation agreement. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency. 

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content Disclaimer

On this website you will find blog posts, articles, e-books, quizzes, videos, guides and instructions, hints and tips, downloadable handouts, and information about natural health and wellness. This information is provided solely for your education, personal development, and informational purposes only. The information on this website is not intended to diagnosis, treat, or cure any medical conditions, illness, or sickness.

Content Policy

I take a lot of care to provide valuable information, but I cannot be responsible for the use that you make of that information.

Please understand that the generalised health information I provide is never a substitute for a personal health care plan tailored to your individual situation or circumstances. The information, goods, and services provided are based on my personal experiences and education learnt from my bachelor’s degree and is never intended to be medical advice that diagnoses, treats or cures any visitor to this website. 

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services or products.

Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. There are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!

I may modify the content provided on this website at any time, including altering or deleting it without notice. 

Visitor Responsibilities

You are responsible for your own safety and well-being. The information and products sold on this website is for a general audience and should not be taken as medical advice as it is not individualised. If you decide to act on any information provided on this website, take your own individual circumstances and health into account. If after doing this you are still uncertain, please make an independent inquiry with a qualified healthcare provider before acting to ensure your own health and safety.

It is your responsibility to complete a drug-herb interaction check with a qualified healthcare professional (such as a pharmacist or naturopath) before purchasing or consuming any products sold on this website. Whether or not you chose to obtain the consent of your medical doctor or qualified health care provider, you are still agreeing to accept full responsibility from your own actions.

Please seek medical advice and treatment in case of illness. Never disregard professional medical advice or delay in seeking medical attention because of information you may have read or received from me, my website, or downloadable materials or via electronic communications.

Downloads

While all care is taken to ensure the content I provide is safe, I am not responsible for viruses or any other damage which might occur as a result of downloading material from my website. Please ensure before downloading any content that you maintain adequate Internet security on your device. 

External Links

Please note that my website contains links to external sites. I am not responsible for the content of any external sites that may be linked. 

Disclaimer for Services and Products

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated. 

I offer:

• Naturopathic Consultations: A one to one consultation with an accredited naturopath in a private environment.
• Naturopathic Pathology Analysis
• Physical and digital products from my online store

My intention in offering these services and products is:

• Naturopathic Consultations: This consultation gives you the opportunity to discuss all of your health concerns whether it be disease prevention and health promotion, to address a range of symptoms that they have been unable to manage on your own, or you have been diagnosed with an illness and are looking for natural remedies.
• Naturopathic Pathology Analysis: This is a short service aimed and giving you a naturopathic insight into your pathology results. This service is not a diagnostic service, rather a service to point you in the right direction to reach your health goals. 
• Digital Products: This includes guides and e-books to offer educational information on reproductive health, this is not a substitute for medical advice.
• Physical products: These include retail supplements that are aimed at improving improving health drop and should not replace a well balanced diet or medical advice.

My Qualifications and Responsibility

I hold a Bachelor of Health Science (Naturopathy) and am also a certified full spectrum holistic doula. I also have experience compounding and manufacturing herbal medicine products.

As a full member of the Naturopaths and Herbalists Association of Australia (NHAA Member number 156715) I continue my professional development and education each year, keeping my skills up to date with the latest developments.

I commit to best practice and due diligence by the way I structure the initial and return naturopathic consultations. After the initial appointment, I take time to research your individual case and create a personalised health care plan that is then presented to you at your first return appointment that you need to book separately.

Your Responsibility

It is your responsibility to check these Terms and Conditions periodically for changes. 

It is your responsibility to ensure you pay the booking deposit when booking online, your appointment is not valid until the deposit has been accepted. It is responsibility to complete and return the initial intake forms and health agreement at least 24 hours prior to your appointment. When an intake form is not completed at least 24 hours prior to the scheduled appointment, the consultation will be cancelled. With consideration and respect for myself the full consultation fees will be charged if the appointment is cancelled within 24 hours of the original start time of the consultation.

It is also all your responsibility to provide blood test results (from the last 6 months or as requested), and send clear photos of your skin eyes, tongue and nails in natural light at least 24 hours prior to your appointment, these can be email to hello@lesleyoconnornaturopath.com.au in a medium sized attachment or larger. If the test results and physical examination photos are not received, then advice cannot be given when an individual health plan is created.

It is your responsibility to disclose all pharmaceutical medications that you have been prescribed during a 1:1 consultation, or complete a herb-drug interaction with a qualified health professional before purchasing or consuming any products from my online store. Pharmaceutical medication can interact with some herbs and nutrients and can have serious impacts on your health.

It is your responsibility to inform me of any adverse reactions that may occur as a result of consuming herbs or nutrients supplied by me. Please seek medical attention immediately and then update me of the incidence when it is safe to do so.

It is also your responsibility to inform me if you are pregnant or trying to conceive. Not all herbs and supplements are safe during pregnancy. For your own safety it is best to disclose if you are pregnant or trying to conceive as this may alter a treatment plan prescribed by me.

I ask you to please arrive to the telehealth (online) consultation 5 minutes early. This will ensure your consultation will run for the full allocated time, as additional time will not be offered to later arrivals, and 100% of the service fee will be charged.

If you have booked a mobile or in-home consultation then it is your responsibility to provide the correct address and any important information in locating or accessing your property. If adequate information is not supplied for the mobile or in-home consultation, then you will forfeit that appointment and full consultation fees will be charged.

If you have booked a Telehealth (online consultation) it is your responsibility to ensure you are accessing the meeting link from a device such as a laptop, mobile, tablet etc that has a camera facing you. You will need to be in a quiet place with little background noise and good lighting so your appointment can run smoothly.

NOTE: If you are accessing the Zoom meeting link from a mobile device (mobile phone, tablet etc.) you will need to download the Zoom app prior to our session. 

If you are accessing the appointment from a laptop or a PC, you will simply need to click the Zoom Meeting Link that will be sent to you via email.

Important Information

Please note that I cannot guarantee treatment outcomes, everyone is an individual and responds to treatment differently. Results will vary from person to person and any treatment outcomes that are shared are all individual.

Before purchasing any naturopathic services please understand that no health plan or prescription is presented at any initial naturopathic consultation (excluding acute naturopathic consultations). All initial naturopathic consultations (excluding acute naturopathic consultations) require you to book a return consultation, after the initial consultation so the treatment plan and prescription can be presented.

I do not accept any form of aggressive or inappropriate behaviour, comments, or gestures. At my discretion, the consultation will be ended immediately if any aggressive or inappropriate behaviour is encountered, and you will incur 100% of the fee.

In the case of a Telehealth (online) appointment, If herbs, nutrients or supplements are prescribed they will be sent by express post through Australia post at the cost of the client.

When purchasing a product from the online store you agree that you are over the age of majority for your state or province of residence. When purchasing a product you agree that you will consult with a health professional before commencing the product. When purchasing a product you agree that you do not have any known allergies or contra-indications to the ingredients contained in the product. You also agree that when purchasing a product when you are pregnant, that you have consulted with an appropriate and experienced qualified health care professional, including a General Practitioner. When purchasing a product you declare that I am not held responsible to any risks or health outcomes associated with that product.  

All services are telehealth (online) consultations and are conducted over zoom. If you do not have zoom please see information above regarding your responsibility. 

Regarding the therapeutic relationship between naturopath and client, there is an expectation that the client will follow and implement recommendations within their individualised health plan to obtain the best treatment outcomes. If there are significant reasons as to why the individualised health plan is not suitable, these concerns should be brought to my attention at the return consultation when the treatment plan is presented to you.

Some herbs and supplements do not have a pleasant taste or texture, please be aware of this before purchasing any products when your individualised health plan is presented to you. If you have significant aversions to strong tastes, flavours, or consistencies please contact me before purchasing the product or bring this to my attention during any of your naturopathic consultations, or via email.

The look and consistency of some herbs may change throughout different seasons, this does not affect their effectiveness or therapeutic actions.

Information provided on my website are not intended to diagnose or treat any health condition. Any health condition should be referred to your chosen qualified health care provider. Check with your qualified health care provider before commencing any products provided via the online store. Be aware of any personal or family allergies or any contra-indications that may be affected by the use of any products or supplement supplied from me.

Bookings of person(s) who are not the age of majority must be filled and completed by the parent or guardian. The parent must also be present in any consultations with persons who are not the age of majority. In Australia the age of majority is any persons over the age of 18 years. 

Waiver of Liability

The products on my website have not been approved by the Australian therapeutics goods association (TGA). All of my products are food supplements only and should be treated that way. The products and methods mentioned or recommended on this site and within products are not intended to diagnose, treat, cure or prevent any illness or disease, nor are the products and methods intended to replace medical advice or help. 

Intellectual Property

Copyright

The content of this website is protected by copyright, with all rights reserved.

You may not copy or reproduce any part of my content without my written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

Payment Terms

My booking system, Simple Clinics, accepts all major credit cards and debit cards (such as MasterCard Debit and Visa Debit) for online bookings.

Square is the third-party payment provider used on this website. All card numbers are encrypted and none of Square internal servers and daemons can obtain plaintext card numbers. No credit card details are kept on file without your consent.

Full payment for services is required upon booking online, and your appointment is not confirmed until the payment has been received. Any additional products, will be invoiced after the service and payment is due within 7 days. If you have an outstanding balance and book a subsequent appointment, that appointment may be cancelled at my discretion and you will not be able to book any further services until the balance has been paid. If after 30 days, you have not paid the remaining balance the debt will be referred to a debt collector. 

When purchasing products from the online store, payments must be received before products can be dispatched. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability. Dispatch times are dependent on availability and may be subject to delays with the shipping service beyond my control. 

Delivery of Services and Shipping

Services are either delivered via zoom (telehealth consultation) or at your home residency. If you have booked an telehealth (online) consultation you will receive an email with the zoom link. As a courtesy, please arrive 5 minutes early to your schedule telehealth appointment, by clicking on the zoom link that has been previously emailed to you. You will be placed in a virtual waiting room until I start the consultation. 

It is your responsibility to ensure you are accessing the meeting link from a device such as a laptop, mobile, tablet etc that has a camera facing you. You will need to be in a quiet place with little background noise and good lighting so your appointment can run smoothly. NOTE: If you are accessing the Zoom meeting link from a mobile device (mobile phone, tablet etc.) you will need to download the Zoom app prior to our session. 

If you are accessing the appointment from a laptop or a PC, you will simply need to click the Zoom Meeting Link above!

If you have booked a mobile or at home consultation then please ensure we have a private, well-lit area to conduct the consultation. It is ideal to have someone minding your child for the duration of the appointment unless you have a booked a consultation where you will both attend. If you are interrupted during the consultation please understand that no extra time will be allocated to compensate for lost time and the full consultation fees will be charged.

In the unlikely event that I am unable to deliver any service to you, I will communicate this with you at the earliest time possible and either reschedule the appointment to a time that suits both parties or offer a full refund. 

The cost of shipping products prescribed during a consultation is an additional cost paid by the client. All items are sent via express post as a fee determined by Australia Post on size and weight, this cost will be added to your invoice. I cannot control shipping times as this is beyond my control. For products shipped from the online store a flat rate fee of $8.99 if payable at time of payment. These products will be drop shipped from Ariya Health in Queensland. If you have no received your order within 7 business day of placing an order, it is your responsibility to informed me straight away. If there is any problem with shipping, please contact me at the earliest possible time for us to arrange a solution. 

When posting temperature-sensitive products, such as probiotics, a ice pack will be included. Many of the professional supplement companies advise that most probiotics are tested to retain potency if exposed to up to 30+ degrees for a period of time. As a precautionary method, I try to avoid sending these products on a Thursday or Friday. Please note that I am not responsible for any delays in the delivery of temperature-sensitive items once posted, and the product is unable to be replaced without charge if delays occur.

Appointment Policies

Your appointment and well-being are very important to me. I understand that sometimes unexpected events can occur. If you need to reschedule or cancel your appointment, I respectfully request at least 24 hours notice. If you cancel within the 24 hour period, or do not show up to a scheduled appointment you will be charged 100% of the booking fee. If you need to reschedule or cancel your appointment please do so via the Simple Clinics patient portal, the link for the portal can be found in your booking confirmation email. When loaded, you will need to click the ‘sign up’ link if it your first time using the portal. If you need help, please email me at hello@lesleyoconnornaturopath.com.au and I will gladly do this for you.

Late Cancellations/No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when you miss an appointment without cancelling. In either case, you will be charged 100% of the booking fee. Cancellations that fall outside the 24 hour time frame can be cancelled via Simple Clinics patient portal, the link for the portal can be found in your booking confirmation email. When loaded you will need to click the ‘sign up’ link if it your first time using the portal. 

Refund Policy & Consumer Guarantees

I do not offer a refund for change of mind for products purchased after a consultation, or via my online store, so I encourage you to consider carefully whether the product is right for you before you make your purchase. Given the nature of the product, there is no refunds on digital products purchased from this website.

For services, I do not offer refunds for change of mind within 24 hours of your appointment start time. I do offer a full refund to clients who change their mind 24 hours or more before the start of their scheduled appointment. You can cancel your appointment via the Simple Clinics patient portal and contact me for a full refund.

In the instance that a product is out of stock or discontinued and the order cannot be fulfilled in a reasonable time frame, a 100% refund is offered.

If you receive the wrong product, please contact me within 24 hours of receiving the incorrect product. Please do not open the product incorrectly sent. I will arrange for the correct product as well as a prepaid satchel bag to be sent to you. Please use the prepaid satchel bag to return the unopened product that was incorrectly sent. The incorrectly sent product must be returned within 7 days of you receiving the prepaid satchel bag.

If you receive a damaged item, Australia post advised to present the damaged item and the packaging at a Post Office for a damage report to be completed (only the person to whom the item is addressed can present the item). Please note that not all of their Post Offices are able to complete damage reports. Please ask at your local outlet or look for Post Offices listed as Post Shops or Business Hubs in their locations and hours tool. You may need to leave the item with Australia post and provide supporting documentation as requested. This may include proof of identity, a statutory declaration, receipts for postage or the item itself, and other item details. 

Australia Post advises that all requests for compensation must be lodged within 6 months of the item being posted. Please also email me a copy or reference number of the damage report, along with a photo of the damage item so that I can then send replacement products. Compensation provided to you by Australia post that is equal to or lesser the cost of the replacement products should be return to me if replacement products have been provided.

If the Internet or power cuts out half-way through a consultation I will attempt to use a secondary Internet source. If the backup plans fails, I will attempted to finish the consultation via a phone call, I will call you on the contact number provided at time of booking so please ensure this is up to date. If a phone call is unsatisfactory to you, I will reschedule the appointment to a time suitable to both parties for no cost.

If I am ill and unable to attend a scheduled consultation, I will reschedule the appointment to a time suitable for both parties or a full refund on this occasion. 

If you are ill and unable to attend a scheduled consultation please cancel or reschedule your appointment please do so far the Simple Clinics patient portal, the link for the portal can be found in your booking confirmation email. When loaded you will need to click the ‘sign up’ link if it your first time using the portal.

If you feel that there is any problem with my services, please let me know before the end of the consultation. If there is any problem with my products please let me know within 3 days of receiving the product. I would rather know that you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

I take my obligations under Australian Consumer Law seriously and am keen to hear if you have any problems. However, if there is a problem, my liability is strictly limited to:

• Replacing the goods or providing the services again; or
• If I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

If you want to request a replacement product please email me at hello@lesleyoconnornaturopath.com.au with a reason for the request. Replacing a product will be determined on a case-by-case basis at my discretion along with Australian Consumer Laws.

If the product is confirmed to be faulty then you are entitled to be compensated for the shipping costs as long as you provide the receipt. If the product is not faulty and a replacement product has been approved, then you are responsible to pay for the shipping costs, an estimate of these costs will be sent to you in advance. 

Please understand that refunds are not offered in the instant where you do not like the taste of a nutrient, herb, or tincture. 

Herbal medicine can be dangerous if used incorrectly, if you are unsure of how to use a supplement or product, please consult with your chosen health practitioner first.

Respectful Communication

First things first: I enjoy reading comments and appreciate the time that you spend sharing ideas and giving feedback. Thank you to everyone who comments on the Lesley O’Connor Naturopath blog.

However, I also want our comments to be as useful as possible to all of my readers. I will remove comments that fall into the below categories these:

• Harassing comments: While conversation and the sharing of different ideas is encouraged, all comments need to be respectful towards our contributors and those leaving comments.
• Promotional comments: If a comment is solely promotional in nature, we will remove it from the site.

I reserve the right to remove any comments from the site. Please only leave comments that are respectful and useful.

Dispute Resolution & Jurisdiction

• If either of us have any concerns arising out of these terms, your use of my website or my provision of products or services, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion.
• If you have concerns please contact me here, send an email to hello@lesleyoconnornaturopath.com.au or call me on 0410-934-340
• All information exchanged during this negotiation process or any subsequent dispute resolution process, shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by everyone involved and their representatives, unless otherwise required by law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the dispute resolution process.
• If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in Queensland Australia.
• The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of Queensland or similar neutral authority. 
• We agree to share all the costs of mediation equally between us.
• We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
• Everyone involved in the dispute agrees that they will not publicly or privately disparage any other party or anyone associated with them, and will act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with any other party’s business or personal interests.
• This agreement is subject to the governing law of Queensland. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Queensland, and the Commonwealth of Australia, will have exclusive jurisdiction.