Introduction

Hi there! This website, http://www.lesleyoconnornaturopath.com.au, is owned and operated by Lesley O’Connor trading as Lesley O’Connor Naturopath, ABN: 90590357260. If you have any questions or need further information, please contact: 

Lesley O’Connor at hello@lesleyoconnornaturopath.com.au

This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and I care about making sure we both know where we stand. 

When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.

These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional specific terms of service provided to you in relation to my products and naturopathic consultation agreement. If there is any inconsistency between this document and those specific terms of service, this document is overruled to the extent of the inconsistency. 

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

Website Content Disclaimer

On this website you will find blog posts, articles, e-books, quizzes, videos, guides and instructions, hints and tips, downloadable handouts, and information about natural health and wellness. This information is provided solely for your education, personal development, and informational purposes only. The information on this website is not intended to diagnosis, treat, or cure any medical conditions, illness, or sickness.

Content Policy

I take a lot of care to provide valuable information, but I cannot be responsible for the use that you make of that information.

Please understand that the generalised health information I provide is never a substitute for a personal health care plan tailored to your individual situation or circumstances. The information, goods, and services provided are based on my personal experiences and education learnt from my bachelor’s degree and is never intended to be medical advice that diagnoses, treats or cures any visitor to this website. 

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services.

Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. There are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error. If you find something that seems problematic, it would be very helpful if you let me know!

I may modify the content provided on this website at any time, including altering or deleting it without notice. 

Visitor Responsibilities

You are responsible for your own safety and well-being. The information and products sold on this website is for a general audience and should not be taken as medical advice as it is not individualised. If you decide to act on any information provided on this website, take your own individual circumstances and health into account. If after doing this you are still uncertain, please make an independent inquiry with a qualified healthcare provider before acting to ensure your own health and safety.

It is your responsibility to complete a drug-herb interaction check with a qualified healthcare professional (such as a pharmacist or naturopath) before purchasing or consuming any products sold on this website. Whether or not you chose to obtain the consent of your medical doctor or qualified health care provider, you are still agreeing to accept full responsibility from your own actions.

Please seek medical advice and treatment in case of illness. Never disregard professional medical advice or delay in seeking medical attention because of information you may have read or received from me, my website, or downloadable materials or via electronic communications.

Downloads

While all care is taken to ensure the content I provide is safe, I am not responsible for viruses or any other damage which might occur as a result of downloading material from my website. Please ensure before downloading any content that you maintain adequate Internet security on your device. 

External Links

Please note that my website contains links to external sites. I am not responsible for the content of any external sites that may be linked. 

Disclaimer for Services and Products

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated. 

I offer:

  • Naturopathic Consultations: A one to one consultation with an accredited naturopath in a private environment.
  • Clinical Mentoring: Available to junior Naturopath’s and Clinical Nutritionists with a bachelor of health science or enrolled in a tertiary degree only
  • Physical and digital products from my online store
  • Fertility pathology analyser: This pathology analyser tool is licensed for use by a single practitioner only. It is intended for the personal and professional use of the purchaser. The license is non-transferable and non-shareable. Sharing access to the tool, its contents, or associated resources with others, including colleagues, employees, or students, is strictly prohibited.

My intention in offering these services and products is:

  • Naturopathic Consultations: This consultation gives you the opportunity to discuss all of your health concerns whether it be disease prevention and health promotion, to address a range of symptoms that they have been unable to manage on your own, or you have been diagnosed with an illness and are looking for natural remedies.
  • Clinical Mentoring: This consultation is only to junior Naturopath’s and Clinically Nutritionists with a Bachelor of Health Science in Naturopathy or Nutrition. It is not available to members of the public.
  • Digital Products: This includes guides and e-books to offer educational information on reproductive health, this is not a substitute for medical advice.
  • Physical products: These include retail supplements that are aimed at improving improving health drop and should not replace a well balanced diet or medical advice.
  • Fertility pathology analyser: The pathology analyser is an educational tool designed to support interpretation of pathology results within the context of nutritional and naturopathic frameworks. This tool is not intended for diagnostic purposes. It does not replace the judgment of a qualified healthcare professional or clinical diagnostic procedures. Users must consult relevant healthcare professionals for diagnosing, treating, or managing any medical conditions based on pathology results.

My Qualifications and Responsibility

I hold a Bachelor of Health Science (Naturopathy), a Post Graduate Certificate in Human Nutrition, and am also a certified full spectrum holistic doula. I also have experience compounding and manufacturing herbal medicine products.

As a full member of the Naturopaths and Herbalists Association of Australia (NHAA Member number 156715) I continue my professional development and education each year, keeping my skills up to date with the latest developments.

I commit to best practice and due diligence by the way I structure the initial and return naturopathic consultations. After the initial appointment, I take time to research your individual case and create a personalised health care plan that is then presented to you at your first return appointment that you need to book separately.

Your Responsibility

It is your responsibility to check these Terms and Conditions periodically for changes. 

It is your responsibility to ensure you pay the booking deposit when booking online, your appointment is not valid until the deposit has been accepted. It is responsibility to complete and return the initial intake forms and health agreement at least 48 hours prior to your appointment. When an intake form is not completed at least 48 hours prior to the scheduled appointment, the consultation will be cancelled. With consideration and respect for myself the full consultation fees will be charged if the appointment is cancelled within 48 hours of the original start time of the consultation.

It is also all your responsibility to provide blood test results (from the last 12 months or as requested), and send clear photos of your skin eyes, tongue and nails in natural light at least 48 hours prior to your appointment, these can be email to hello@lesleyoconnornaturopath.com.au in a medium sized attachment or larger. If the test results and physical examination photos are not received, then advice cannot be given when an individual health plan is created.

It is your responsibility to disclose all pharmaceutical medications that you have been prescribed during a 1:1 consultation, or complete a herb-drug interaction with a qualified health professional before purchasing or consuming any products from my online store. Pharmaceutical medication can interact with some herbs and nutrients and can have serious impacts on your health.

It is your responsibility to inform me of any adverse reactions that may occur as a result of consuming herbs or nutrients supplied by me. Please seek medical attention immediately and then update me of the incidence when it is safe to do so.

It is also your responsibility to inform me if you are pregnant or trying to conceive. Not all herbs and supplements are safe during pregnancy. For your own safety it is best to disclose if you are pregnant or trying to conceive as this may alter a treatment plan prescribed by me.

I ask you to please arrive to the telehealth (online) consultation 5 minutes early. This will ensure your consultation will run for the full allocated time, as additional time will not be offered to later arrivals, and 100% of the service fee will be charged.

If you have booked a Telehealth (online consultation) it is your responsibility to ensure you are accessing the meeting link from a device such as a laptop, mobile, tablet etc that has a camera facing you. You will need to be in a quiet place with little background noise and good lighting so your appointment can run smoothly.

NOTE: If you are accessing the Zoom meeting link from a mobile device (mobile phone, tablet etc.) you will need to download the Zoom app prior to our session. 

If you are accessing the appointment from a laptop or a PC, you will simply need to click the Zoom Meeting Link that will be sent to you via email.

Important Information

Please note that I cannot guarantee treatment outcomes, everyone is an individual and responds to treatment differently. Results will vary from person to person and any treatment outcomes that are shared are all individual.

Before purchasing any naturopathic services please understand that a health plan or prescription may not presented at an initial naturopathic consultation (excluding acute naturopathic consultations). If pathology has been ordered on the initial consultation, you will need to book a return consultation, after the initial consultation so the treatment plan and prescription can be presented once pathology has been returned.

I do not accept any form of aggressive or inappropriate behaviour, comments, or gestures. At my discretion, the consultation will be ended immediately if any aggressive or inappropriate behaviour is encountered, and you will incur 100% of the fee.

In the case of a Telehealth (online) appointment, If herbs, nutrients or supplements are prescribed they will be sent by express post through Australia post or a courier at the cost of the client.

When purchasing a product from the online store you agree that you are over the age of majority for your Australian state or Australian province of residence. When purchasing a product you agree that you will consult with a health professional before commencing the product. When purchasing a product you agree that you do not have any known allergies or contra-indications to the ingredients contained in the product. You also agree that when purchasing a product when you are pregnant, that you have consulted with an appropriate and experienced qualified health care professional, including a General Practitioner. When purchasing a product you declare that I am not held responsible to any risks or health outcomes associated with that product.  

All services are telehealth (online) consultations and are conducted over zoom. If you do not have zoom please see information above regarding your responsibility. 

Regarding the therapeutic relationship between naturopath and client, there is an expectation that the client will follow and implement recommendations within their individualised health plan to obtain the best treatment outcomes. If there are significant reasons as to why the individualised health plan is not suitable, these concerns should be brought to my attention at the return consultation when the treatment plan is presented to you.

Some herbs and supplements do not have a pleasant taste or texture, please be aware of this before purchasing any products when your individualised health plan is presented to you. If you have significant aversions to strong tastes, flavours, or consistencies please contact me before purchasing the product or bring this to my attention during any of your naturopathic consultations, or via email.

The look and consistency of some herbs may change throughout different seasons, this does not affect their effectiveness or therapeutic actions.

Information provided on my website are not intended to diagnose or treat any health condition. Any health condition should be referred to your chosen qualified health care provider. Check with your qualified health care provider before commencing any products provided via the online store. Be aware of any personal or family allergies or any contra-indications that may be affected by the use of any products or supplement supplied from me.

Bookings of person(s) who are not the age of majority must be filled and completed by the parent or guardian. The parent must also be present in any consultations with persons who are not the age of majority. In Australia the age of majority is any persons over the age of 18 years. 

Waiver of Liability

The products on my website have not been approved by the Australian therapeutics goods association (TGA). All of my products are food supplements only and should be treated that way. The products and methods mentioned or recommended on this site and within products are not intended to diagnose, treat, cure or prevent any illness or disease, nor are the products and methods intended to replace medical advice or help. 

Intellectual Property

Copyright

The content of this website is protected by copyright, with all rights reserved.

You may not copy or reproduce any part of my content without my written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

All content and materials within the pathology analyser are protected by copyright law and remain the intellectual property of the Lesley O’Connor Naturopath. Unauthorised reproduction, distribution, or modification of the content, in part or in whole, is strictly prohibited.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

Payment Terms

My booking system, Simple Clinics, accepts all major credit cards and debit cards (such as MasterCard Debit and Visa Debit) for online bookings.

Square is the third-party payment provider used on this website. All card numbers are encrypted and none of Square internal servers and daemons can obtain plaintext card numbers. No credit card details are kept on file without your consent.

Full payment for services is required at the time of booking for online appointments. Appointments are not confirmed until payment has been received. For manually invoiced appointments, payment is required within 24 hours, and the appointment is not confirmed until payment has been received. For follow-up consultations, card details are securely held on file and payment is processed 48 hours prior to the appointment.

For any outstanding balances, payment is required within three (3) days. Payments outstanding beyond seven (7) days will incur an additional $150 administrative fee, with a $150 fee applied weekly until the balance is paid. If the outstanding balance remains unpaid after 60 days, the matter may be referred to a debt collection agency.

When purchasing products from the online store, payments must be received before products can be dispatched. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability. Dispatch times are dependent on availability and may be subject to delays with the shipping service beyond my control. 

Delivery of Services and Shipping

Services are delivered via zoom (telehealth consultation). When you book a telehealth (online) consultation you will receive an email with the zoom link. As a courtesy, please arrive 5 minutes early to your schedule telehealth appointment, by clicking on the zoom link that has been previously emailed to you. You will be placed in a virtual waiting room until I start the consultation. 

It is your responsibility to ensure you are accessing the meeting link from a device such as a laptop, mobile, tablet etc that has a camera facing you. You will need to be in a quiet place with little background noise and good lighting so your appointment can run smoothly. NOTE: If you are accessing the Zoom meeting link from a mobile device (mobile phone, tablet etc.) you will need to download the Zoom app prior to our session. 

If you are accessing the appointment from a laptop or a PC, you will simply need to click the Zoom Meeting Link above!

In the unlikely event that I am unable to deliver any service to you, I will communicate this with you at the earliest time possible and either reschedule the appointment to a time that suits both parties or offer a full refund. 

The cost of shipping products prescribed during a consultation is an additional cost paid by the client. All items are sent via express post as a fee determined by Australia Post on size and weight, this cost will be added to your invoice. I cannot control shipping times as this is beyond my control. For products shipped from the online store a flat rate fee of $8.99 if payable at time of payment. These products will be drop shipped from Ariya Health in Queensland. If you have no received your order within 7 business day of placing an order, it is your responsibility to informed me straight away. If there is any problem with shipping, please contact me at the earliest possible time for us to arrange a solution. 

When posting temperature-sensitive products, such as probiotics, a ice pack will be included. Many of the professional supplement companies advise that most probiotics are tested to retain potency if exposed to up to 30+ degrees for a period of time. As a precautionary method, I try to avoid sending these products on a Thursday or Friday. Please note that I am not responsible for any delays in the delivery of temperature-sensitive items once posted, and the product is unable to be replaced without charge if delays occur.

Appointment Policies

If you need to reschedule or cancel your appointment, at least 48 hours’ notice is required. If an appointment is cancelled within the 48-hour period, rescheduled within the 48-hour period, or not attended, 100% of the appointment fee will be charged. Payment for missed or late-cancelled appointments is required within three (3) days. Payments outstanding beyond seven (7) days will incur an additional administrative fee of $150, with a $150 fee applied weekly until the outstanding balance is paid or referred to a debt collector after 60 days.

If you need to reschedule or cancel your appointment, please do so via the Simple Clinics patient portal. The link for the portal can be found in your booking confirmation email. When accessing the portal for the first time, you will need to click the ‘sign up’ link. If you require assistance, please email hello@lesleyoconnornaturopath.com.au

Pregnancy and medical care can sometimes involve uncertainty. However, the standard 48-hour cancellation policy still applies to all appointments, including those affected by scans, specialist reviews, or other medical appointments. If you are unsure about being able to attend an appointment, it is recommended that you cancel or reschedule prior to the 48-hour window to avoid charges.

Rescheduling Policy

Appointments may be rescheduled when needed; however, appointments can only be rescheduled a maximum of two times. After this, the appointment will be cancelled and a new booking will be required. All rescheduling must be made at least 48 hours prior to the start time of the appointment. Rescheduling within 48 hours is classified as a late cancellation.

Late Cancellations/Late Reschedules/No-Shows

A cancellation is considered late when an appointment is cancelled less than 48 hours before the scheduled time. A no-show occurs when an appointment is missed without cancellation. An appointment requested to be rescheduled within 48 hours is classified as a late cancellation. In all cases, 100% of the appointment fee will be charged. Payment for missed or late-cancelled appointments is required within three (3) days. Payments outstanding beyond seven (7) days will incur an additional administrative fee of $10, with a $150 fee applied weekly until the outstanding balance is paid or referred to a debt collector.

Cancellations made outside the 48-hour timeframe can be managed via the Simple Clinics patient portal. The portal link can be found in the booking confirmation email. When accessing the portal for the first time, please select the ‘sign up’ link.

Refund Policy & Consumer Guarantees

I do not offer a refund for change of mind for products purchased after a consultation, or via my online store, so I encourage you to consider carefully whether the product is right for you before you make your purchase. Given the nature of the product, there is no refunds on digital products purchased from this website.

I do not offer refunds for initial consultations due to change of mind, regardless of how far in advance the appointment was booked. This applies to all circumstances, including personal, medical, or scheduling conflicts. I encourage you to consider carefully whether this service is right for you prior to booking, as your appointment time is reserved exclusively for you.

For follow up services, I do not offer refunds for change of mind within 48 hours of your appointment start time. I do offer a refund, minus the 2.2% processing fee and a $20 admin fee to clients who change their mind 48 hours or more before the start of their scheduled appointment. You can cancel your appointment via the Simple Clinics patient portal and contact me for a refund of the appointment minus the 2.2% processing fee and a $20 admin fee.

For prepaid services, such as those purchased in a package or bundle, I do not offer refunds. I encourage you to consider carefully whether the service is right for you before you make your purchase.

In the instant that you have booked the incorrect appointment, and do not want to proceed with the booking, more than 48 hours before the starting time of the appointment, I will offer a refund of the appointment minus the 2.2% processing fee and a $20 admin fee.

In the instance that a product is out of stock or discontinued and the order cannot be fulfilled in a reasonable time frame, a 100% refund (minus a 2.2% processing fee) is offered .

If you receive the wrong product, please contact me within 24 hours of receiving the incorrect product. Please do not open the product incorrectly sent. I will arrange for the correct product as well as a prepaid satchel bag to be sent to you. Please use the prepaid satchel bag to return the unopened product that was incorrectly sent. The incorrectly sent product must be returned within 7 days of you receiving the prepaid satchel bag.

If you receive a damaged item, Australia post advised to present the damaged item and the packaging at a Post Office for a damage report to be completed (only the person to whom the item is addressed can present the item). Please note that not all of their Post Offices are able to complete damage reports. Please ask at your local outlet or look for Post Offices listed as Post Shops or Business Hubs in their locations and hours tool. You may need to leave the item with Australia post and provide supporting documentation as requested. This may include proof of identity, a statutory declaration, receipts for postage or the item itself, and other item details. 

Australia Post advises that all requests for compensation must be lodged within 6 months of the item being posted. Please also email me a copy or reference number of the damage report, along with a photo of the damage item so that I can then send replacement products. Compensation provided to you by Australia post that is equal to or lesser the cost of the replacement products should be return to me if replacement products have been provided.

If the Internet or power cuts out half-way through a consultation I will attempt to use a secondary Internet source. If the backup plans fails, I will attempted to finish the consultation via a phone call, I will call you on the contact number provided at time of booking so please ensure this is up to date. If a phone call is unsatisfactory to you, I will reschedule the appointment to a time suitable for both parties for no cost.

If I am ill and unable to attend a scheduled consultation, I will reschedule the appointment to a time suitable for both parties. 

If you are ill and unable to attend a scheduled consultation please cancel or reschedule your appointment please do so far the Simple Clinics patient portal, the link for the portal can be found in your booking confirmation email. When loaded you will need to click the ‘sign up’ link if it your first time using the portal.

If you feel that there is any problem with my services, please let me know before the end of the consultation. If there is any problem with my products please let me know within 3 days of receiving the product. I would rather know that you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

I take my obligations under Australian Consumer Law seriously and am keen to hear if you have any problems. However, if there is a problem, my liability is strictly limited to:

  • Replacing the goods or providing the services again; or
  • If I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.

If you want to request a replacement product please email me at hello@lesleyoconnornaturopath.com.au with a reason for the request. Replacing a product will be determined on a case-by-case basis at my discretion along with Australian Consumer Laws.

If the product is confirmed to be faulty then you are entitled to be compensated for the shipping costs as long as you provide the receipt. If the product is not faulty and a replacement product has been approved, then you are responsible to pay for the shipping costs, an estimate of these costs will be sent to you in advance. 

Please understand that refunds are not offered in the instant where you do not like the taste of a nutrient, herb, or tincture. 

Herbal medicine can be dangerous if used incorrectly, if you are unsure of how to use a supplement or product, please consult with your chosen health practitioner first.

Respectful Communication

First things first: I enjoy reading comments and appreciate the time that you spend sharing ideas and giving feedback. Thank you to everyone who comments on the Lesley O’Connor Naturopath blog.

However, I also want our comments to be as useful as possible to all of my readers. I will remove comments that fall into the below categories these:

  • Harassing comments: While conversation and the sharing of different ideas is encouraged, all comments need to be respectful towards our contributors and those leaving comments.
  • Promotional comments: If a comment is solely promotional in nature, we will remove it from the site.

I reserve the right to remove any comments from the site. Please only leave comments that are respectful and useful.

Dispute Resolution & Jurisdiction

  • If either of us have any concerns arising out of these terms, your use of my website or my provision of products or services, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion.
  • If you are unhappy with the fertility pathology analyser product or have concerns regarding the functionality, please contact me directly at hello@lesleyoconnornaturopath.com.au within 14 days of purchase. I am committed to resolving issues promptly, including offering technical support, and guidance. Lesley O’Connor Naturopath reserves the right to take legal action in cases of unauthorised use or distribution.
  • Any breach of these terms and conditions for the fertility pathology analyser, including but not limited to sharing access or using the tool beyond its intended scope, will result in the immediate termination of the license without refund.
  • If you have concerns please contact me here, send an email to hello@lesleyoconnornaturopath.com.au or call me on 0410-934-340
  • All information exchanged during this negotiation process or any subsequent dispute resolution process, shall be regarded as “without prejudice” communications for the purpose of settlement negotiations and shall be treated as confidential by everyone involved and their representatives, unless otherwise required by Australian law. However, evidence that is independently admissible or discoverable shall not be rendered inadmissible or non-discoverable by virtue of its use during the dispute resolution process.
  • If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an independent Australian accredited mediator, seeking online dispute resolution or mediation by telephone if we are not both in Queensland Australia.
  • The mediator is to be appointed by agreement between us or, failing agreement within 21 days of the negotiation period ending, the person initiating the dispute will seek the appointment of a dispute resolution professional by the President of the Law Society of Queensland or similar neutral Australian authority. 
  • We agree to share all the costs of mediation equally between us.
  • We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.
  • Everyone involved in the dispute agrees that they will not publicly or privately disparage any other party or anyone associated with them, and will act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with any other party’s business or personal interests.
  • This agreement is subject to the governing law of Queensland. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Queensland, and the Commonwealth of Australia, will have exclusive jurisdiction.

Acceptance of terms

By purchasing and using the fertility pathology analyser tool, you agree to adhere to these terms and conditions in full.